Refund Policy

At CarsX, customer satisfaction is our priority. Please read our refund and return policy carefully before making a purchase.

1. Return Process

To initiate a return, please contact our customer service team within 3 days of receiving your order.

Kindly provide:

Your order number

A brief reason for the return

Our team will guide you through the next steps.

2. Unboxing Video Requirement

For return requests — especially in cases of damaged, defective, or incorrect products — we require a clear unboxing video.

The video should:

Start before opening the package

Clearly show the shipping label

Show the product and its condition

This helps us verify the issue and process your request quickly and efficiently.

3. Return Shipping Fees

Customers are responsible for return shipping costs unless:

The product received is defective

The product received is damaged

An incorrect product was delivered

We recommend using a trackable shipping service or purchasing shipping insurance, as CarsX cannot guarantee receipt of returned items without tracking.

4. Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method within 7–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us immediately with:

Your order number

A proper unboxing video

After verification, we will arrange a replacement at no additional cost to you.

6. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, or usage reasons.

Please check the product description carefully before purchasing, or contact our customer support team for clarification.

7. Contact Information

For any return or refund-related inquiries, please contact:

CarsX Support Team

Email: carsx.drivezone@gmail.com